Smart D'sign Embroidery Designs is located in Brisbane / Australia.

We mainly sell digital products in our online store. No shipping fee applies to our digital products, since they are download products.

If we offer finished (physical) products from time to time, we only ship within Australia. If you reside outside Australia and you are interested in buying a physical product, please contact us prior to purchase so we can calculate the shipping costs for you. All tax and custom fees are the buyers responsibility.

All prices are in AUD by default.

However, we also provide the service to show the prices such as EUR, USD, NZD, CHF and GBP. Those prices are based on the daily exchange rate, which the shop updates once a day automatically. To see the fixed price that will be the base for your payment, just switch to AUD at the top of the page.

By paying via PayPal your PayPal account will automatically show you the price in your currency by using the exchange rate that applies at the moment of your. This is a PayPal feature and has nothing to do with our shop settings.

We offer different payment options through our shop. Please select the one which is the most convenient for you. All options are shown at the checkout, based on the availability in your country.

We do not send emails manually to deliver the designs. All designs are ready for instant download immediately after you have finished the checkout.

You will receive an automated email from the shop with all needed information.

We deliver ALL by default our designs in the following formats: dst, exp, jef, hus, pes, vip, vp3, xxx. This means that those file formats are included in your download files.

If you require a format that is not listed, please contact us before purchase. Sorry, we do not provide ART and EMB format.

File not readable - Transfer to the machine: 

Please keep in mind that we sell embroidery files optimised to be used on your embroidery machines, therefore the downloads includes DST, EXP, JEF, HUS, PES, VIP, VP3 and XXX as well as the colour charts. If needed there are also PDF instructions to be used for the in-the-hoop projects.

Most times it is not necessary to open a file in any kind of software. You only have to transfer the embroidery file in your machine format directly to your embroidery machine.

We do not send raw formats to be used to change the files in a digitising software. If you have a digitising software you may be able to open a machine format file but we do not guarantee that this is possible.

We try to convert the files in as many versions of a software as possible but there are so many different versions of digitising software in use that I am not able to ensure the use in all of the available digitising software versions.

We recommend NOT TO OPEN a machine embroidery design in any software. This is simply because only the original file can be changed without loosing important information and quality. We do not give those original files to our customers as we have the copyright on our files.

To ensure your purchased machine file is working, always transfer the embroidery file directly to your machine (via you preferred way, most times with a USB drive). For that, you need to unzip the download folder, then go to the folder that contains the embroidery design which you want to stitch out, and in that folder chose the right format that your machine can read. Load this file onto the USB drive, than transfer the design into your machine. As long as the machine is able to read the hoop size the format is designed for, your machine will be able to read, show and stitch the design.

Some machines have problems with USB drives which are too large or have too many files or even more then just embroidery designs on it. If your machine doesn't show the designs, try the following:

Please ensure that your USB drive is not bigger then 2GB. Ensure that there are no other files then embroidery files in your machine format saved on this USB (no pdf, no zip files, no pictures). Ensure that there are not too many files on the USB drive.

No.

We do not offer any kind of software support for our embroidery designs. If you feel the need to open our files in your own software you must be able to handle the software correctly and know how to open, save and amend files.

We are not able to assist you if you are unable to open our embroidery files in your software.

We have designs for many hoop sizes, however we do not offer designs for all available hoop sizes on the market.

Our focus is on the quality of the design and the best size to show-case it. If we don't offer a design in a certain size we have our reasons, either it wouldn't make sense (because it does not look good or does not work in a smaller or larger size) or we just didn't spend time to test it in another size.

If you wish a certain to design to be available in your preferred hoop size please contact us. We will check the request and the design to see, if it is possible to offer that specific design in a different size.

Please don't be disappointed, if we are not able to resize the design for some reason. As a designer prefer to offer high quality rather than making a design available in all hoop sizes just got get a sale happen (that could end up frustration for the customer because the design won't look good in a certain size).

Discounts and Sales will be promoted on our homepage, our Facebook page and via newsletter. If you want to get notified automatically about upcoming sales, the easiest way to not miss any sale is to subscribe to our newsletter and follow us on social media. You can unsubscribe any time without telling us the reason.

We offer professional digitised embroidery designs and we are happy to digitise your logo or artwork.

If you are interested in an embroidery design made from your logo or artwork, please contact us at info (at) smart-dsign.com, don't forget to send a high resolution picture and information about the requested design size and the embroidery format you need, as well as the fabric you want to embroider the design on. We will get back to you with a free quote within 24 - 48 business days.

In some cases we request a proof that you have the permit to use the graphic/logo (i.e. for sports clubs or schools).

We do NOT digitise licenced designs and characters from movies, books etc, so please do not request such a service.