Please read the following Terms & Conditions before purchasing a subscription on our website smart-dsign.com and any of our subdomains.

How subscriptions work

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically released for access in your account after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products in your customer account each month, without the need to place the order by yourself!

Can I cancel a subscription?

Yes, of course. You can cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it. Usually at least one payment is required before you can cancel your subscription, but this might vary depending on the product description.

The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in our shop.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

We will make three attempts to charge your payment account before the subscription will be automatically cancelled.